Return & Refund Policy – Victory Gate Vet
At Victory Gate Vet, we are committed to providing high-quality veterinary medicines and animal care products. To ensure safety, product integrity, and compliance with veterinary standards, the following return and refund policy applies:
📦 General Return Conditions:
Products may be eligible for return or refund only if they meet the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return request is made within 48 hours of purchase.
- The product is not damaged and its packaging is fully intact.
❌ Non-Returnable / Non-Refundable Items:
For safety and quality reasons, the following items cannot be returned or refunded:
- Refrigerated or temperature-sensitive medicines and products (cold chain items).
- Opened or used products, including any partial use.
- Products that are requested for return after 48 hours from the purchase time.
- Products with damaged, tampered, or missing packaging.
- Any item that shows signs of improper handling or storage after purchase.
⚠️ Important Notes:
- All products are inspected upon return request before approval.
- Victory Gate Vet reserves the right to reject any return that does not meet the stated conditions.
- Refunds, if approved, will be processed using the original payment method or store credit depending on the case.
By purchasing from Victory Gate Vet, customers agree to the terms of this Return & Refund Policy.